eperiment Riana Terter · Product Leadership & Digital Transformation

Product Leadership · Digital Transformation · AI Innovation

Bringing clarity to complex systems.

Riana Terter — product leader at the intersection of design, product, and engineering.

Over 15 years designing and leading digital products in multinational and mid-size organisations such as Sunstice, Cisco, and Infor — turning intricate business processes into clear, scalable, user-centred enterprise SaaS and data-intensive products.

Grown from Lead Product Design into product and project leadership — NN/g UX Management certified, PMP in preparation — I now explore how AI multiplies what one product mind can ship, documented publicly in #100AIExperiments. Fluent in English, French, and Romanian.

15+Years exp.
20+Products
+35%Adoption lift
10+Countries
4.8★Gartner

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Now · Ongoing Series

#100AIExperiments

A public series of AI-powered products, games, and tools — designed and directed by me, with AI as the executor. Each experiment explores what one person with product vision and AI leverage can ship. New experiments land regularly — stay tuned.

0 / 100

Experiments shipped

Follow the series on LinkedIn ↗

Track Record · Case Studies

Selected Work

From global telecom to enterprise supply chain SaaS — product strategy and digital transformation for large-scale, multi-country platforms. Pick a case study to dive deeper.

BLOOM Supply Chain Management System

Sunstice · 2017–2025

Data UX · SaaS · Design System

BLOOM · Supply Chain Management System

Transformed a complex legacy ecosystem into a scalable, visual-first SaaS for L'Oréal, Heineken, and Royal Canin.

Case study
Vodafone GigaTV Mobile App

Cisco · 2015–2017

iOS & Android · TV UX · VOD

Vodafone GigaTV · Mobile App

Launched the GigaTV experience across iOS, Android, mobile, and tablet for millions of users.

Case study
Liberty Global Horizon Set-Top Box

Cisco · 2013–2015

Set-Top Box · Cross-Cultural · VOD

Liberty Global Horizon · Set-Top Box

Delivered VOD and Replay TV across 7 countries, raising user satisfaction along the way.

Case study

Case Study

Revamping the Supply Chain Management System

Commissioned to lead the full modernisation of a legacy system into BLOOM — a scalable, modular SaaS platform that puts user-centricity at the heart of supply chain management.

CompanySunstice (FuturMaster)
Period2017 – 2025 · 8 years
RoleLead Product Designer
Teams8 international teams, France & China
MentoredUp to 7 designers & integrators
ClientsL'Oréal, Heineken, Royal Canin, Total, Lactalis etc.
ToolsAdobe XD, Illustrator, Figma, Miro, Jira

Platform Modules

7+ modules, designed from scratch

Each module was shaped through iterative research, ideation, and close collaboration with stakeholders. Browse the catalog.

Deep Dive · Demand Planning Card

Transforming Demand Planning through Design Thinking

A full end-to-end redesign: from a legacy, table-based tool to a visual, graph-driven forecasting experience.

Design Thinking Journey

Before · Pain Points · What We Changed

Before

Legacy Demand Planning interface

Legacy · table-based · rigid

Key Pain Points

  • Complex tabular configurations, high error risk
  • No visibility of data trends at a glance
  • Hidden options, poor navigation
  • Weak information architecture
  • No distinction between basic and advanced users

What We Changed

  • Timeline-based visual design replacing tables
  • ML model selection built into the interface
  • Configuration separated from mass treatment
  • Organised by usage frequency & user profile
  • Advanced tools for experts; simple defaults for all

Process in action

Demand Planning persona workshop
Discovery

Persona & experience map, built in workshops with Professional Services, Architects & Customer Success.

Ideation and prototyping sketches
Ideation

Crazy 8s and Design Studio sessions converged on a hybrid visual approach for basic and advanced users.

Interactive prototype
Prototype

High-fidelity prototypes with realistic data — for stakeholder sign-off, developer handoff, and user testing.

Design system documentation
Design System

One shared system kept all 7+ modules consistent across teams in France and China.

+30%Faster task completion across all user profiles
+35%Growth in client user adoption & retention
4.8★Gartner peer reviews · 98 verified ratings
×3Contracts scaled — from 2 in 2019 to 6 in 2024

What Clients Say

Gartner Peer Reviews

★★★★★98 verified ratings on Gartner
4.8
"The Demand Planning Card interface is good looking, intuitive, and powerful — enhancing usability without sacrificing functionality. Furthermore it is highly configurable, easily making it an off-the-shelf solution to deliver a tailored, customised experience."

May 2025 · Verified Gartner Review

"Nice user interface. The Demand Planning Card is highly user friendly. The ability to analyse and calculate the impact of external variables. Flexible in configuration and provides fully customisable solution which fits our company."

June 2024 · Verified Gartner Review

"The end user interface is simple and intuitive. The ability to build custom reporting and modules that fit our requirements. It's clearly an evolving product and I am excited to see what further development will bring."

April 2022 · Verified Gartner Review

"Easily contactable tech support and development team. The solution is simple to use. Flexibility in configuration provides a fully customisable solution."

May 2024 · Verified Gartner Review

Case Study

Designing for Global Telecom Leaders

At Cisco's Design Studio, I collaborated with cross-functional teams across Europe, Asia, and the USA to deliver tailored TV and media experiences for Liberty Global and Vodafone — two of the world's largest telecom operators.

Liberty Global — The Challenge

  • A set-top box product matured over 4 years, yet with usability and practicality issues in key features
  • Country managers across 7 markets reporting user dissatisfaction with certain functionalities
  • Missing features — VOD and Replay TV — were reducing the product's competitiveness

Process

Client Collaboration

Monthly trips to Amsterdam for reviews, feedback collection, and roadmap discussions. Built trust by actively listening to country managers and addressing regional user needs.

Design Tailoring

Analysed feedback to refine existing features. Aligned future features (VOD, Replay) with Liberty Global's specific goals, ensuring scalability across all 7 countries.

Cross-Cultural Bridge

Facilitated collaboration between Dutch client teams and Cisco's French Design Studio, resolving misalignments and establishing a lasting working model.

Team Coordination

Led a cross-functional squad of PM, designer, product owner, and technical leader. Indirectly managed graphic and technical designers to align with Liberty Global's standards.

Impact

Significantly increased user satisfaction, validated by positive feedback from country managers across 7 markets

Transformed a tense partnership into a long-term collaborative relationship — improving Cisco's reputation within Liberty Global

Introduced VOD and Replay TV features, boosting adoption and market competitiveness

Liberty Global · TV set-top box

Horizon · 7+ countries

Improved set-top box experience, including VOD and Replay TV. Designed to work across multiple national markets with different content catalogues and cultural expectations.

Liberty Global Horizon

Vodafone · Mobile app

GigaTV · iOS & Android

Delivered a companion TV app across 4 platforms by balancing brand requirements, UX quality, and technical constraints for millions of users.

Vodafone GigaTV

Cisco Design Studio

Snowflake & K products

Additional custom TV experiences crafted through Cisco's multi-disciplinary design studio, serving other major telecom clients.

Snowflake product

My Process

Design Thinking in Practice

Not a checklist, but a way of working. Open a step to see how it translated into real decisions at Sunstice and at Cisco.

01DiscoveryGetting to the real problem+
  • At Sunstice: Ran workshops with Professional Services — the team that knew where users actually struggled. Discovered the Demand Planning card wasn't just slow: it was causing misconfiguration.
  • At Cisco: Monthly trips to Amsterdam to hear Liberty Global country managers describe regional user dissatisfaction first-hand — not filtered through a PM.
02IdeationBreaking out of the obvious solution+
  • At Sunstice: Crazy 8s sessions stopped the team from just "fixing the table" — 8 minutes, 8 sketches, engineers and PS in the room, forced divergence before convergence.
  • Design Studio brought UX, tech, and business into one room; the outcome was a shift from table-first to graph-first — a fundamentally different mental model for forecasting.
03PrototypingMaking it real before building it+
  • At Sunstice and Cisco: High-fidelity prototypes with real supply chain data, not dummy content. Stakeholders could feel the difference immediately.
  • Investor pitch: Built a future-vision Bloom prototype that helped secure Cathay Capital and Sagard — design work that directly drove business outcomes.
04Feedback LoopsIterating until it works in real life+
  • At Sunstice: Professional Services reviewed every cycle and translated real user friction into design input — not abstract requirements.
  • At Cisco: Monthly Amsterdam reviews caught cultural friction early. We iterated until Gartner users wrote, unprompted: "intuitive, powerful, fully configurable."
05Delivery & ImpactMeasuring what actually changed+
  • +35% adoption across 7+ modules · +30% usability improvement on the Demand Planning Card across all user profiles.
  • Design work cited in Gartner peer reviews — rare for UX to be named specifically by clients.
06LeadershipBuilding the conditions for good product work+
  • Mentored up to 7 designers and integrators — making sure the process was taught, not just applied.
  • At Cisco: bridged the Dutch client and the French design studio. At Infor: first designer on SyteLine, championing UX in an engineering-driven culture.

About

Innovation, strategy, empathy, and systemic thinking.

I'm a product professional with 15+ years of experience bringing clarity, vision, and innovation to complex enterprise systems — turning intricate business processes into coherent, scalable, modern products.

I started in design and grew into product and project leadership across multinationals and mid-size organisations (Sunstice, Cisco, Infor), backed by a degree in Informatics and a Master's in Visual Communication & Marketing. I'm equally at ease defining strategy, running discovery, aligning stakeholders, presenting to investors — or directing AI to ship products at a pace one person couldn't reach alone.

Having designed for users across many countries, I balance local specificities with global consistency — and I'm recognised for mentoring designers and influencing cross-functional, international teams across product, engineering, and business.

What I'm Looking For

A product, transformation, or innovation leadership role on complex, high-stakes products.

I thrive in structured organisations that value vision, collaboration, and long-term thinking — helping clarify direction, align stakeholders, and drive transformation at scale.

Career at a Glance

Sunstice2017 – 2025

Lead Product · Enterprise SaaS & Supply Chain

Cisco2013 – 2017

Senior Product Designer · Telecom & Media

Infor2012 – 2013

UX Engineer · Business Intelligence

Freelance2009 – 2013

Product, UX & UI Designer · SaaS & Mobile

Masstech2007 – 2009

UI Engineer · Enterprise Prototyping

Product & Strategy

Product StrategyProduct DiscoveryRoadmappingPrioritisationStakeholder AlignmentKPIs & Metrics

UX & Design

Design ThinkingUser ResearchUsability TestingJourney MappingUX WorkshopsDesign Systems

AI & Prototyping

ClaudeGeminiChatGPTCopilotFireflyKling AIPrompt DesignHTML/CSS

Tools & Delivery

FigmaAdobe XDIllustratorMiroJiraConfluenceAha!Agile / Scrum

Languages

English · FluentFrench · FluentRomanian · Native

Education & Certifications

Foundations

In Progress

Project Management Professional (PMP)

Project Management Institute

January 2026

Conduire et piloter un projet innovant avec des méthodes agiles

Oriion

April 2025

UX Management Certification

Nielsen Norman Group

2006 – 2008

Master of Arts · Visual Communication & Marketing

West University of Timisoara

2002 – 2006

Bachelor of Science · Informatics

West University of Timisoara

Domains & Industries

Enterprise SaaSSupply ChainTelecom & Media Business IntelligenceERPData Visualisation Mobile AppsEdTechCivic Tech TV & Set-Top BoxBroadcast & MediaB2B Products System ModernisationDigital TransformationMulti-market Deployment Investor PresentationsAI Innovation

Contact

Let's work together.

I'm open to product, transformation, and innovation roles in organisations building complex, high-impact products.